🚚 Shipping Policy – Ideal Furniture Kenya

At Ideal Furniture Kenya, we are committed to delivering your furniture safely, quickly, and efficiently. This Shipping Policy outlines how we process, ship, and deliver your orders across Kenya.

📦 Order Processing

All orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays are processed on the next working day.

Once your order is confirmed, our team will contact you to arrange delivery details.

🚚 Delivery Locations

We offer delivery services:

Within Nairobi and its surrounding areas

Countrywide across Kenya

If your location is outside major towns, delivery may take slightly longer depending on accessibility.

⏱️ Delivery Timeframes

Estimated delivery timelines:

Nairobi: Same day or next day delivery (depending on order time)

Outside Nairobi: 1–3 business days

Remote Areas: 2–5 business days

Please note that delivery times may vary due to factors such as weather, logistics, or high demand periods.

💰 Shipping Costs

Delivery charges are calculated based on your location and order size.

Customers will be informed of the exact shipping fee before order confirmation.

Occasionally, we may offer free delivery promotions within Nairobi on selected products.

📍 Delivery Process

Our delivery team will contact you prior to dispatch.

Please ensure the provided phone number is correct and reachable.

Customers are required to be available to receive the order at the agreed delivery time.

📦 Order Tracking

Once your order is dispatched, you will receive updates via phone or WhatsApp.

For any delivery updates, you can contact us directly.

⚠️ Delivery Conditions

Please inspect your items upon delivery.

If any item arrives damaged or incorrect, notify us immediately before signing delivery confirmation.

Ideal Furniture Kenya is not responsible for damages reported after successful delivery confirmation.

❗ Delays

While we strive to meet all delivery timelines, delays may occur due to:

Traffic or logistical challenges

Weather conditions

Unforeseen circumstances

We will always communicate any delays promptly.

❌ Failed Deliveries

If delivery fails due to incorrect address or unavailability, a re-delivery fee may apply.

Please ensure all delivery details are accurate when placing your order.

📞 Need Help?

For any shipping or delivery inquiries, contact us:

Phone / WhatsApp: +254 715 685 464

Email: sales@idealfurniturekenya.com

🤝 Our Commitment

We are dedicated to ensuring your furniture reaches you in perfect condition and on time. Your satisfaction is our priority.